Careers Service


Information advice & guidance policies

Your data in CareersLink

  1. The Careers Service will use your data to contact you regarding your appointments and careers related opportunities or events.
  2. Your data includes information about your programme of study, phone & email contacts, appointment notes and any data you upload. Eg a CV.
  3. Your data will be kept for 3 years after you complete your course, or 2 years if you leave before completing.
  4. You can delete data you have uploaded at any time.
  5. Your data can be accessed by Careers Service staff and is confidential within the Careers Service. On the occasion that serious concerns are raised regarding your wellbeing staff may contact your school or other student support staff to ensure your safety.

For more information please see the University Privacy notice here:

Eligibility for services

Information and advice

Appointments

  • Careers guidance Appointments held in the Atrium are conducted in private rooms or pods and are considered confidential. Those held in other on campus locations may not be.
  • Applications advice appointments are held in open /screened areas and are not considered confidential.
  • Your appointment information can be accessed by Careers Service staff and is confidential within the Careers Service. On the occasion that serious concerns are raised regarding your wellbeing staff may contact your school or other student support staff to ensure your safety.
  • Each appointment type has eligibility in terms of who can use it and how many are available in a time period. These are stated on CareersLink.
  • You will receive an appointment confirmation by email upon booking. Here an appointment is booked more than one day in advance you will also receive a reminder by email (and text where a usable phone number is listed)
  • If you fail to attend an appointment you will receive a text notification inviting you to rebook. If you repeatedly fail to attend appointments concerns may be raised regarding your wellbeing which may result in us contacting you or in the case of serious concerns other university departments & services.

Telephone conversations

  • Telephone conversations are not recorded. However any information given for the purpose of communicating your question to staff may be recorded in an email or in a careers appointment note.

Email

  • Once the purpose of your email is resolved we will keep our reply to you including your initial query for up to 2 months.

Live chat

  • Transcripts are not kept beyond the end of the live chat. Any details taken for the purpose of further communication with staff for appointment booking or other enquiries may be stored on email or your careers appointment notes.

Website, blog & social media

  • The information and advice given via our website is selected by our staff to be suitable for students and graduates of this institution. We will not list all available sites in any market, and reserve the right to update our website at our discretion. Unsolicited emails requesting links may not be responded to due to the volume of these requests that we receive.
  • We do not accept unsolicited blog posts. All blog posts are written by careers staff, currents students or alumni.
  • Careers staff select content for our social media channels based on our advertising policy and relevance to our audience.